ONE YEAR WARRANTY
Universal Conditions: Tru-Turf Equipment will either repair or replace any item or part of a Tru-Turf Equipment turf maintenance product that is defective in workmanship or material for a period of twelve (12) months from the date of delivery of the new product to the original end user. These items will be repaired or replaced free of charge and freight free.
Products Protected By This Warranty: This Warranty relates to the following products manufactured by Tru-Turf Equipment and parts used to make these products:- GR39 Golf Greens Roller; GR48 Golf Greens Roller; GR7000 Golf Greens Roller; GR11000 Golf Greens Roller; RS48 Roll ‘n’ Spike Golf Greens Roller; RS48-11 Roll ‘n’ Spike Golf Greens Roller; RS48-11B Roll “n” Spike Golf Greens Roller; GR7000B Golf Greens Roller; GR11000B Golf Greens Roller; Triplex Roll ‘n’ Spike Mower Attachment Heads and Brackets; MT2000-S Single Tote for Walk Behind Mowers; MT2000-D Dual Tote for Walk Behind Mowers; Sports Ground Roll ‘n’ Spike Turf Roller.
 
Parts Warranted By Suppliers To Tru-Turf: Specific component parts supplied to Tru-Turf Equipment are covered by that supplier’s Warranty. These parts include Eaton Transmission, Honda Engines and Kohler Engines.
 
Normal Wear and Tear: Tru-Turf Equipment will not repair or replace parts subject to normal maintenance routines as specified in the products Operator’s Manual nor to parts subject to wear and tear during the correct
operation of the product. These parts include, but are not limited to, oils, filters, tires, shafts, bearings, blades, spikers, slicers, brakes, belts, hoses and spark plugs.
 
Other Items Not Covered By This Warranty: Tru-Turf Equipment will not repair or replace free-of-charge any item that has been damaged by accident, lack of reasonable care and protection or lack of suitable storage. We will not cover parts that have been altered or modified by anyone other than Tru-Turf Equipment nor will we cover used parts that are installed in place of failed parts. We will not cover parts that have not been installed correctly by the end user or its agents nor will we cover parts that have not been maintained as per the Operator’s Manual. Service calls and overtime labour rates will not be covered. We will not cover freight costs related to the return of the faulty product to Tru-Turf Equipment or its agents. Tru-Turf Equipment will not be liable for any consequential loss or damage or costs caused by or incidental to the failure of any new part supplied with the original purchase or any new part supplied as a replacement for any failed part.
 
Lodging Warranty Claims: The final purchaser of the new Tru-Turf Equipment product must lodge a Warranty Claim with Tru-Turf Equipment or its agents. The final purchaser must provide written evidence detailing the product’s delivery date to that purchaser and the reasons why the purchaser believes that the product or its part is defective in the categories of faulty material or workmanship. The purchaser is to deliver the faulty product or part to Tru-Turf Equipment or its agents at the purchaser’s expense. Acceptance or rejection of the Warranty Claim is entirely at the discretion of Tru-Turf Equipment or their Suppliers who warrant their own part/s.
 
No person or organization has the authority to modify the terms or conditions or limitations of this Warranty without the written consent of Tru-Turf Equipment.
This warranty document is available for download for printing or ready reference the Warranty Claim Form is also available for download by simply clicking the link provided below.
Warranty Terms and Conditions
115 kb
Warranty Registration Form and Inspection Report
137 kb
Warranty Claim Form
34 kb
 Download
 
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